This page explains how a customer or authorized representative can request app-related deletion review for BrasMedia TV.
What the request should identify
Requests should identify, as applicable:
- the affected BrasMedia workspace or organization;
- the paired device, screen, player name, or installation context;
- whether the request concerns device unlinking, deletion of app-related operational data, or broader privacy-right handling.
Requests without enough detail may require follow-up before BrasMedia can confirm scope and act safely.
What users and customers should do first
Before deletion or workspace removal, customers should preserve any reports, playback history, deployment references, or operational records they still need for audit, support, continuity, or internal administration.
Uninstalling the app, factory-resetting a device, or removing a screen locally does not by itself replace a formal request where server-side records or organizational workspaces are involved.
Why immediate deletion is not always possible
BrasMedia may need to retain limited categories of device, support, billing, security, or incident-response records for a defensible period after app removal or workspace closure. Backups and short-lived technical copies may also need time to rotate out.
How to route the request
Use Contact and Privacy Requests and identify the relevant BrasMedia TV deployment, workspace, and device context.
For the broader retention model, see the BrasMedia TV (App) Data Lifecycle Notice.