This page explains the public process for asking BrasMedia to close a BrasMedia workspace or evaluate a deletion request for BrasMedia account data.
Who should use this page
Use this page when:
- an authorized customer contact wants to close a BrasMedia workspace;
- an individual needs to route a deletion request tied to BrasMedia access or support records;
- a customer wants to understand what will usually be reviewed before deletion is completed.
Types of requests this page covers
Requests may involve:
- workspace closure for a customer or business unit;
- deletion of a named user account;
- deletion of a subset of records tied to support, account management, or product use;
- a privacy-right request that overlaps with account closure or data restriction.
What to include in the request
Deletion or closure requests are easier to review when they identify:
- the organization, workspace, or administrative account involved;
- whether the request concerns full workspace closure, a specific user account, or a narrower data set;
- the requester role and why the requester is authorized to make the request;
- any timing constraint that matters for business continuity or legal review.
Use Contact and Privacy Requests and identify the affected BrasMedia scope as clearly as possible.
Verification and authority review
BrasMedia may need to verify identity, authority, and request scope before deleting BrasMedia data. Review may also consider whether some records must remain available for:
- billing, tax, or commercial administration;
- security, fraud, abuse-prevention, or incident review;
- legal holds, dispute defense, or documented compliance obligations;
- backup, disaster-recovery, or short-lived technical copies still rotating out of normal systems.
If the request is made on behalf of an organization, BrasMedia may ask for confirmation from an account owner, workspace administrator, or other authorized business representative.
What customers should do before deletion
Before final closure or deletion, customers should:
- export or preserve any reports, schedules, media, or device mappings they need;
- remove or reassign users who still need access to other BrasMedia environments;
- confirm whether third-party integrations, local playback devices, or managed installations depend on the workspace that is being closed;
- identify whether any open disputes, compliance reviews, or billing issues remain unresolved.
Operational effects of closure
Workspace closure or deletion review can affect access to content, device mappings, playlists, schedules, reports, and historical support context. Customers should preserve anything they need for their own continuity or recordkeeping before final deletion is completed.
Deletion may not occur simultaneously across live systems, caches, backups, archived copies, or short-lived recovery layers. BrasMedia expects those copies to be handled according to the BrasMedia Data Lifecycle Notice and any applicable legal hold or security requirement.
Partial deletion and reactivation
Some requests may be handled as partial deletion, restriction, or account disablement rather than immediate full erasure. BrasMedia may also need to keep enough information to prevent unauthorized reactivation, document the request outcome, or preserve a minimal administrative record of the closure.
Related notices
For the broader retention model, see the BrasMedia Data Lifecycle Notice. For company-level request routing, see Contact and Privacy Requests.