This notice explains how BrasMedia data is typically retained, restricted, deleted, or exported during and after a customer relationship.
Lifecycle stages
For practical purposes, BrasMedia data may move through several stages:
- active use while a workspace is operational;
- restricted or read-limited status during suspension, incident review, or commercial dispute;
- offboarding and deletion review after closure is requested or service ends;
- backup, archive, or log retention for a defined technical or legal reason;
- deletion, anonymization, or irreversible removal when continued identifiable retention is no longer justified.
While an account remains active
BrasMedia may retain customer content, account records, administrative logs, and operational state while the customer relationship remains active and the data is still needed to operate the product, support the customer, protect the service, or satisfy legal obligations.
Closure, offboarding, and deletion requests
When a customer relationship ends or a valid deletion request is approved, BrasMedia expects to:
- disable or limit access to the affected workspace;
- evaluate what data must remain available for contract, billing, dispute, security, or legal reasons;
- remove or anonymize remaining data when continued identifiable retention is no longer justified.
Deletion is not always immediate across every system layer. Operational copies, caches, or backups may persist for a limited technical period before they are overwritten or expire from the normal recovery cycle.
Categories that may be retained longer
Some categories may need a longer retention window than active product data, including:
- billing, tax, and payment-administration records;
- audit, security, fraud-prevention, or abuse-investigation records;
- legal hold material or records relevant to dispute defense;
- support records that document a material implementation or incident history.
Customer-controlled exports and transition planning
Customers should export or preserve any business-critical content, schedules, device mappings, or operational reports they need before offboarding. A deletion request is not a replacement for the customer’s own retention or continuity obligations.
Customers should also plan for device reassignment, local media cleanup, and integration shutdown where those actions are needed in their environment.
Workforce, visitor, and device context
If a customer uses BrasMedia for employee communications, branch operations, or device visibility, the customer remains responsible for deciding how long that content or operational context should remain in the product before deletion or archival.
Legal holds, investigations, and disputes
BrasMedia may preserve limited records beyond ordinary deletion timing when reasonably necessary for:
- an active dispute, claim, or contract issue;
- fraud, abuse, or incident investigation;
- legal hold, preservation request, or statutory obligation;
- audit and security review tied to the affected account or environment.
Requests and verification
BrasMedia may request reasonable verification before deleting account-level or organization-level information. Use Contact and Privacy Requests and identify the affected BrasMedia workspace or organization.
Relationship to account deletion
This notice describes the broader retention and deletion model. For the public request flow used to initiate closure or deletion review, see the BrasMedia Account Deletion Guidance.